FAQs

We hope this section provides you with the information you need. If you have any further inquiries, please don’t hesitate to reach out to us directly

Welcome to our FAQs page, where we address some of the most common questions we receive from our valued customers.

What cables do you stock?

We stock a wide range of cables. You can check our Products section for more information. You could call our Sales or Technical support for more information.

Are your cables manufactured to relevant standards?

Yes. All our cables and products are manufactured in accordance with appropriate standards. This are KEBS Diamond Mark and KEBS Standardization Mark. For more information on the industrial standards that Metsec Cables observes, please click here.

Can you offer bespoke cables to our specific requirements?

Yes. We have the ability to supply non-standard products quickly and with low production quantities. Please call our Sales Team or our Technical Support for more information on Bespoke cables.

Do you offer a complementary accessories range?

Yes. We provide a range of glands, lugs, terminations, jointing kits and other consumables to suit your needs. Please vist our products page to view our range of accessories

How can I obtain cable prices or check stock availability?

Please visit our e-commerce platform eyby.com for pricing and stock availability

Can cables be cut to length?

Yes. We offer a cut-to-requirement service on the majority of our cables.

Do you stock Data cables?

Yes. We have a rapidly expanding range of data, coaxial and telecom cables. Please visit our products page for more details on our range of Data Cables.

Can I view samples of your product range?

Yes. We can provide you with individual cable samples. Simply contact our sales team if you would like one of our team to visit you with the sample you require.

Can you offer a scheduled call-off service?

Yes. We can provide a tailored service to suit your needs.

If I have a complaint who can I talk to?

If, for any reason, you would like to make contact with the senior management, you can email them on metsec-info@doshigroup.com.

Can Metsec Cables provide me with technical assistance?

Yes. We have a dedicated technical team who will be happy to assist you with any technical queries you may have. you can contact our team on metsec-info@doshigroup.com.

Can I meet with a Metsec Cables representative?

Yes. We have a dedicated technical team who will be happy to assist you with any technical queries you may have. you can contact our team on metsec-info@doshigroup.com.

Do you have a quality assurance system in place?

Yes. All of our quality systems are to ISO9001, enabling us to provide you with full batch traceability, certificates of conformity and ultimately peace of mind.

Do you offer after-sales service?

Yes. You can contact our Technical Support Team on +254-703030500.

Get in Touch With Us

Our Specialized Team is at your Service Simply fill out the form and we’ll be in touch

Nairobi
Metsec Cables Ltd
Doshi Complex, Mombasa Road
P. O. Box 75963-00200

Mombasa
Metsec Cables Ltd
Taib Nasser Road, Liwatoni
P. O. Box 80434-80100

Eldoret
Metsec Cables Ltd,
Malaba Road
P O Box 1788-30100

Dar-es-salaam, Tanzania
Metsec (T) Ltd
Plot 97, Nelson Mandela Road
Near Tazara. P O Box 438

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